Last Updated: 01^st of June 2025

Tickatoo ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online event ticket management platform tickatoo.com.au. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

We may collect and process the following types of information about you:

1.1 Information You Provide to Us

Account Information: When you register for an account, we collect information such as your name, email address, password, and other contact details. Event Information: When you create events, we collect information about the events, including event descriptions, dates, locations, and ticket prices. Payment Information: We collect payment information, such as credit card details, to process transactions. Communication Information: If you contact us, we collect the content of your communication and any other information you choose to provide.

1.2 Information We Collect Automatically

Usage Information: We collect information about your use of the Service, such as the pages you visit, the features you use, and the actions you take. Device Information: We collect information about the device you use to access the Service, including your device's IP address, operating system, browser type, and device identifiers. Location Information: We may collect information about your location if you permit us to do so through your device settings.

1.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors and social media platforms, when you link your account or interact with us through these third parties.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve the Service

To create and manage your account. To process your transactions and send you related information. To provide customer support. To improve and personalize your experience with the Service.

2.2 To Communicate with You

To send you updates, newsletters, and other information that may be of interest to you. To respond to your comments, questions, and requests.

2.3 To Maintain Safety and Security

To monitor and analyze usage and trends to improve the Service. To detect, prevent, and address technical issues, fraud, and abuse.

2.4 To Comply with Legal Obligations

To comply with applicable laws, regulations, and legal processes. To enforce our Terms of Service and other agreements.

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

3.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

3.3 For Legal Reasons

We may disclose your information if we believe it is necessary to: Comply with applicable laws, regulations, or legal processes. Protect the rights, property, or safety of Consimo Solutions Australia (Pty) Ltd., our users, or others. Enforce our Terms of Service and other agreements. 3.4 In Business Transfers We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Your Choices

4.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account and modifying your information or by contacting us.

4.2 Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Service may become inaccessible or may not function properly.

4.3 Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or by contacting us directly. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Payment Refunds

If you experience a technical issue during purchase where we are unable to issue you tickets, we will immediately initiate a refund through Stripe, which could take about 5 business days to process. For all other refund requests, including event cancellations or changes in attendance, please contact the event organiser directly, as they manage ticket availability and refund decisions.

8. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the Service, you consent to the transfer of your information to other jurisdictions as necessary.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the beginning of this Privacy Policy and, in some cases, we may provide additional notice (such as sending you an email notification). Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us.